Greg Salvato

About Greg Salvato

As CEO of TouchPoint One, I lead the transformation of contact center performance management by optimizing the intersection of human potential and artificial intelligence. Driven by a lifelong commitment to helping others succeed, I focus on empowering traditionally undervalued frontline CX workers and supporting fellow entrepreneurs.My career began as an outbound telesales representative at CUC/Cendant after graduating from The Ohio State University. This experience provided insights into customer engagement challenges that would later influence my work and fuel my passion for creating systems that empower and inspire excellence among frontline workers.My performance led to recruitment into financial services, where I earned NASD Series 7 and 24 licenses, deepening my understanding of economics, business operations, and investment principles, knowledge that became the springboard for my entrepreneurial ventures.As Chairman and CEO of PWI (19••••15), I built a global software development company with engineering centers in the U.S. and Eastern Europe, delivering custom solutions for clients from startups to global enterprises. Throughout this journey, I\'ve created opportunities that increase the probability of success for individuals demonstrating hard work, honesty, creativity, and compassion.I served as Board Director and COO at Internet Transaction Solutions (19••••07), pioneering electronic payment solutions before acquisition by Online Resources Corp. I also founded and led Privacyware developing web application firewall, endpoint defense, and security analytics software with early AI and machine learning applications.Today, I serve on the Forbes Technology Council, advise companies including Calamu Technologies and ai1 Technologies, and recently joined the Landmark Ventures Executive Advisory & Dealmaking (LEAD) Program. Through TouchPoint One\'s Acuity platform and gamification solutions, we help organizations make data-driven decisions that maximize operational effectiveness while creating merit-based pathways to success.I remain an active investor and mentor to entrepreneurs and contribute as a Customer Service and CX Judge for the Stevie® Awards, coming full circle to the industry where my career began. My greatest fulfillment comes from initiatives that create a ripple effect of success, empowering individuals who, in turn, elevate others around them.

Experience

1. Executive Advisory Member

   Landmark Ventures

   Mar 2025 — Present · New York, NY, US

   Strategic advisor in Landmark Ventures\' Executive Advisory & Dealmaking (LEAD) Program, collaborating with the Investment Banking practice to source, develop and execute client engagements. Focused on M&A transactions, financing opportunities, and strategic advisory services for technology companies, with emphasis on AI, CX, cybersecurity, enterprise SaaS, and fintech. Partner with senior leadership to identify prospective clients, develop compelling value propositions, and support transaction execution to drive successful outcomes.

Education

• The Ohio State University

  BA, English

Skills

• Web Application Firewalls
• Business Strategy Formulation
• Identity Management
• Networking
• Computer Security
• Paas
• Software Product Development
• Business Development
• Information Technology
• Cloud Computing
• Software Industry
• Strategy
• Management
• Analysis
• Executive Management
• Information Security
• IT Strategy
• Enterprise Data Analytics
• Leadership
• Strategic Partnerships
• Venture Capital
• Financial Markets
• Investment Banking
• Software Development
• Electronic Bill Presentment and Transaction Management
• Professional Services
• Demand Generation
• Mergers & Acquisitions
• Web Application Security
• Security
• Enterprise Software
• Entrepreneurship
• Desktop Security
• Project Management
• Consulting
• Analytics
• Business Strategy
• Product Management
• Sales
• Call/Contact Center Operations