Greg MacHer
Customer Success at Equinix
- Role
- Customer Success Manager at Equinix
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Greg MacHer
Greg has held various leadership positions dedicated to providing the best possible experience for customers. Managed high performing teams with focus on governing customer contract oversight, financial management, service delivery, technical service support and the development of executive level relationships. Uniquely positioned to assist clients in pursuit of better outcomes.
Experience
Customer Success Manager
Mar 2020 — Present · New York, NY, US
Dedicated to performing collaboration with client and internal cross functional teams. Manages client deployments in order to meet customer requirements timely and efficiently. Facilitates the on-going customer service relationship and serves as the primary point of contact through the client lifecycle. Operates as the client advocate, responsible for the overall satisfaction of customers.
Education
Fairleigh Dickinson University-Florham Campus
BS
1981 — 1986
Pace University - Lubin School of Business
MBA
1989 — 1993
Skills
- Networking
- Unified Communications
- Account Management
- Internet Protocol (Ip)
- Frame Relay
- Multiprotocol Label Switching (Mpls)
- Co-Location
- Voip
- Data Center
- Service Delivery
- Technical Support
- Ip
- Vendor Management
- Mpls
- Solution Selling
- Voice Over Ip (Voip)
- Strategy
- Sip Trunking
- Managed Services
- Customer Support
- Program Management
- Telecommunications
- Telephony
- Professional Services
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