Greg Johnson
Customer Obsessed Support Services Executive
- Role
- Head of Na Customer Success Team at Luxcreo
- Location
- Schenectady, NY, US
- LinkedIn followers
- 500 followers
About Greg Johnson
Highly motivated, customer obsessed, executive with 25+ years of global experience delivering support and services in the software industry. Known for developing and delivering client-focused cross-functional strategies, customer-centric initiatives, achieving top-tier satisfaction, and optimizing operations. Adept at cost-effective management and fostering employee growth. Skilled in leading international teams and advocating for both customers and employees, committed to delivering lasting value.Specialties: Outcome-based SupportArtificial Intelligence and Automation for Customer SupportClient-Centric OperationsCustomer Experience Thought LeadershipProcess Improvement/Re-EngineeringTechnical SupportManaged ServicesClient SuccessKnowledge Centered ProcessesTechnical Support SwarmingCoaching and DevelopmentVendor ManagementClient Escalation ManagementVoice of the CustomerAccount ManagementCross Functional Team LeadershipCRM Systems Implementation and IntegrationSalesforceServiceNowITILChange ManagementEnterprise Software
Experience
Head of Na Customer Success Team
Nov 2023 — Present · US
Education
Penn State University
BS, Environmental Resource Management
1992 — 1996
Skills
- Product Management
- Software Development
- Saas
- Sdlc
- Software Project Management
- Crm
- Business Process
- Professional Services
- Salesforce.com
- Solution Selling
- Business Intelligence
- Agile Methodologies
- Management
- IT Management
- Enterprise Software
- Enterprise Architecture
- Databases
- Requirements Analysis
- Cloud Computing
- Process Improvement
- Software as a Service (Saas)
- Integration
- Technical Support
- Business Analysis
- Cross-Functional Team Leadership
- Customer Relationship Management (Crm)
- Business Process Improvement
- Pre-Sales
- Account Management
- Team Leadership
- Strategy
- Customer Experience
- Sharepoint
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