Gregory Fagan

Founder & Director @Demand Quality Assurance

Belfast, GB

I am excited to step into the role of Director of Quality Services at Demand Quality Assurance, a company that pioneers innovative Quality Assurance As-a-Service solutions. With our expertise in the account-based marketing, inside sales, “intent-to-purchase” lead generation, and IT industries, we’re transforming how businesses approach lead generation by ensuring pipelines are fine-tuned for higher conversions and increased customer retention. My goal is to drive operational excellence, focusing on delivering superior value by aligning sales leads with our clients’ ICP, and ensuring our quality assurance process meets the highest industry standards.Bringing over a decade of experience in quality assurance and customer-focused operations, I am eager to lead our team in refining our meticulous review processes. From basic feedback to comprehensive transcript analysis against qualification models like BANT, we ensure that every lead meets our clients’ expectations. By leveraging my background in enhancing service delivery and improving quality control, I look forward to helping Demand Quality Assurance continue to elevate sales performance and provide greater value for our clients, enhancing lead quality, customer spend, and renewal rates.Let’s connect and explore how we can elevate quality standards and drive growth together!

Leeds Metropolitan University

Bachelor of Science (Hons), Creative Music and Sound Technology

North Down and Ards Institute of Further and Higher Education, Bangor

BTEC National Diploma, Music Technology