Greg Errey
Senior Manager, IT Service Desk @ApplyBoard
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WORK HISTORY
Senior Manager, IT Service Desk @ApplyBoard
Kitchener, ON, CA
EDUCATION
Conestoga College
Information Technology Support Services Diploma
ABOUT GREG ERREY
A people-first IT leader with 18 years of diverse experience driving global IT operations, steering technology strategy, and leading high-performing teams through complex growth and transformation. A Proven track record in IT service delivery, IT operations, and digital transformation — with a focus on creating continuity and standardization across globally distributed teams, and enabling strategic collaboration across the organization. I’ve led enterprise-wide initiatives to modernize infrastructure, implement ITSM best practices (ITIL), and align IT with business goals through clear and adaptable technology roadmaps. My leadership style is grounded in empathy, clarity, and cross-functional collaboration - making me a trusted partner to executives, business stakeholders, and front-line teams. I specialize in change management, process improvement, cost optimization, and building highly resilient IT environments that support business continuity, operational excellence, and user satisfaction at scale. Core strengths include- Leading and executing IT strategy aligned to global business needs - Building scalable IT service desk and support operations with measurable outcomes - Driving IT governance, standardization, and performance accountability - Leading cloud-first infrastructure modernization and digital transformation initiatives - Driving cost optimization through high utilization, strong vendor relationships, adherence to budgets, and effective service contracts - Fostering high-trust, globally diverse teams through coaching, mentoring, awareness of social styles and inclusive leadership I’m now seeking my next opportunity to lead with intention — helping a forward-thinking organization scale its IT services, mature its operations, and create business value through technology.
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