Greg East
AVP - Customer Success @BMC Software
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WORK HISTORY
AVP - Customer Success @BMC Software
Leicestershire, GB
I lead a Customer Success team that drives strategic frameworks to help customers maximise value from our technology and their interactions with our teams. I am accountable for the Go-to-Market Customer Success Value Catalogue, the Value Path (our product adoption framework), and the Value Journey, a best-practice delivery model designed to accelerate time to value. My focus is on empowering customers to achieve measurable outcomes while scaling best practices across teams.
SKILLS
ABOUT GREG EAST
I am a strategic, versatile and results-driven PMO Director with extensive experience of planning and delivering complex £multimillion programmes - on time and budget - to meet client expectations, expand market share and boost profitability across sectors including broadcast, telecoms and IoT.My skillset encompasses service delivery, business and service transformation, performance improvement, change management, risk and quality control, and budgets and cost control. I use Waterfall, Agile or hybrid methodologies to implement software projects, and have outstanding analytical and problem-solving skills.A strong leader and communicator, I develop, motivate and empower local and virtual teams of project managers and specialists to meet demanding targets. I also cultivate excellent working partnerships with stakeholders to facilitate change and drive continuous improvements.
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