Gregory Miller

About Gregory Miller

I am seeking an executive role as a Vice President or Chief Operating Officer and am the perfect fit for these roles because I have the following relevant skills: strategic planning, operational leadership, healthcare administration, team building, fiscal management, quality assurance, and stakeholder engagement. I have reshaped healthcare operations by applying lean principles to redesign workflows, reducing inefficiencies by 25% and boosting metrics by 30%, while advising on M & As, compliance, and board governance at organizations. I have scaled rehabilitation revenue from $4M to $30M annually as the Director by integrating 5S, value stream mapping, and A3 thinking, optimizing EMR rollout in 90 days, rebalancing manager-to-staff ratios to 20:1 for 3% turnover, and generating $1.2M savings through KPIs and AIDET patient engagement.Cross-functional collaboration skills with experience serving on the hospital’s executive impact team and administrative on-call rotation, partnering with senior leadership to develop solutions to high-impact clinical, operational, and staffing challenges while contributing to broader organizational strategy, as evidenced by managing over 100 team members on projects related to process improvement while reducing patient no-shows and cancellations. Transformed underperforming healthcare service lines into high-performing operations by deploying executive leadership and rehabilitation services expertise to build sixteen outpatient clinics averaging more than 6K monthly visits and sustaining 10–20% YoY growth. Guided strategic M&A integrations and clinical expansions as a board-level advisor by conducting due diligence on over twenty-two nursing, home health facilities, and rural hospitals, aligning P&L management with data-informed process enhancements for sustainable growth.I want to serve an organization that prizes communication, collaboration, and teamwork among its employees. I am excited to be on a team built around dependability, determination, and teamwork. I know I will thrive at a company where time management is valued, as well as persistence and reliability. I want to be a part of an organization that infuses leadership into their brand, culture, and market and who I can help make a difference in the world. Please connect with me: m••••••••@gmail.com (86••••••41

Experience

1. Director Rehabilitation Services Respiratory Therapy Eeg Emg Ekg Wound Care

   Saint Francis Healthcare Memphis-Bartlett

   Jan 2019 — Present · Bartlett, TN, US

   In my role at Saint Francis Hospital - Bartlett, I led a dedicated team of healthcare professionals, enhancing patient care and operational efficiency. I successfully transformed departmental operations, achieving significant revenue growth while ensuring compliance with regulatory standards. My collaborative efforts with C-suite executives on the hospital Impact team further advanced organizational goals.Highlights include: Transformed departmental operations with 30% efficiency gains in just 12 months, driving 22% revenue growth while maintaining steady 10% annual expansion across core services. Delivered best-in-class 1.23% error rate during 2022 Medicare medical record Probe Audit by implementing a robust quality assurance framework that strengthened regulatory compliance and CMS adherence. Expanded leadership scope across five clinical specialties over two years, showcasing my ability to scale cross-functional operations and drive excellence across multiple service lines. Collaborated with C-suite on the hospital Impact team, crafting strategic solutions for critical clinical, operational, and workforce challenges while advancing organizational goals during administrative on-call rotations.

Education

• Medical College of Georgia at Augusta University

  Bachelor of Science (BS), Occupational Therapy

• Belmont University

  Lean Healthcare Certificate Program, Lean Process Improvement

• Duke University

  Certificate in Healthcare Leadership, Organizational Leadership

• New York Institute of Technology

  Master of Business Administration (MBA), Business Administration, Management and Operations

Skills

• Healthcare Industry
• Staff Development
• Continuous Improvement
• Cross-Functional Team Leadership
• Performance Turnaround
• Physician Relations
• Geriatric Rehabilitation
• Acute Rehabilitation
• Physical Therapy
• Quality Improvement
• Jcaho
• Healthcare Management
• Hipaa
• Occupational Medicine
• Cross-Functional Collaborations
• Revenue & Profit Growth
• Sports Medicine
• Workflow Management
• Emr
• Occupational Therapy
• Nursing Management
• Program Development
• Team Building
• Management
• Inpatient
• Program Management
• Quality Patient Care
• Business Development
• Multi-Site Operations
• Orthopedic Rehabilitation
• Lean Operations
• Organizational Leadership
• Turnaround Experience
• Operations Management
• Hospitals
• Profit Maximization
• Injury Rehabilitation
• Project Management
• Customer Service Management
• Neuromuscular Therapy