Gregory Addicott
Director of Nursing - Consumer Experience & Access | MSN, RN, CCRN
- Role
- Director of Nursing - Consumer Experience & Access at NewYork-Presbyterian Hospital
- Location
- Hoboken, NJ, US
- LinkedIn followers
- 500 followers
About Gregory Addicott
At New York-Presbyterian, my leadership in nursing, particularly within consumer experience and access, has been marked by pioneering digital solutions and novel nursing care delivery models. Our team\'s efforts have significantly streamlined patient access and nursing productivity, enhancing overall patient care. The successful expansion of a centralized nurse triage to over providers across numerous specialties and patient encounters annually. This is a testament to our collaborative approach and strategic implementation of the new frontier of virtual nursing and care at home models. My tenure as Clinical Triage Manager at Columbia University Irving Medical Center instilled a deep commitment to optimizing patient outcomes and satisfaction. There, I recruited and trained a skilled team of nurses, aligning our mission with the organization\'s strategic vision. We facilitated national collaborations to share best practices and drive innovation, all while maintaining a focus on improving performance through evidence-based initiatives.
Experience
Director of Nursing - Consumer Experience & Access
Nov 2023 — Present · New York, NY, US
Spearheaded the development and implementation of standardized workflows for triage, scheduling, and clinical escalations using Salesforce (CRM) and Epic (EHR) systems, resulting in improved efficiency and patient care.• Successfully created and expanded a clinical program that now covers over providers, multiple specialties, and over 100 practice locations across NYC, Westchester, and Hudson Valley.• Identified and accelerated the implementation of digital solutions and AI technologies to enhance patient access and nursing productivity, resulting in streamlined processes and improved outcomes.• Developed policies, procedures, KPIs, and a growth strategy for the Centralized Nurse Triage team, ensuring consistent and high-quality care delivery.• Collaborated with multidisciplinary stakeholders to facilitate organizational change and drive alignment towards the Access to Care Initiative\'s goals.• Defined and tracked monthly KPIs and metrics for executive and operational leadership, identifying opportunities for revenue growth and improvement.• Engaged with stakeholders on a monthly basis to ensure effective communication and collaboration in achieving organizational objectives.• Maintained clear and concise documentation of policies, procedures, and strategies, facilitating ease of understanding and knowledge transfer.
Education
Quinnipiac University
Doctorate of Nursing Practice (DNP), Executive Leadership
Quinnipiac University
Master of Science in Nursing, Operational Leadership
Ithaca College
Bachelor of Science (BS), Public and Community Health
2010 — 2014
State University of New York Downstate Health Sciences University
Bachelor's of Science, Nursing, Registered Nursing/Registered Nurse
2016 — 2017
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