Gregory Wheeler
SVP - Global Consumer Core and Branch Operations at Citi
- Role
- SVP Functional Lead - Global Branch Operations at Citi
- Location
- Greeneville, TN, US
- LinkedIn followers
- 500 followers
Experience
SVP Functional Lead - Global Branch Operations
Sep 1996 — Present
Branch Operations:• Drive consistent Account opening processes in Branch and other channels• Achieve account opening within minutes, real time funding and enable digital issuance • Manage controls in branch processes• Work closely with regional control teams to review, implement and refine control policies and procedures as defined in RCCPM.• Joint accountability with Regional Control team on all audit related issues.• Review and approve operational processes for branches, and any deviations.• Drive branch operations process improvements and optimization of platforms.• Lead efforts that result in remarkable client experience• Adapt and deploy new technologies to improve branch efficiency• Drive continuous automation and system enhancements to Branch and ATM domain.• Implement global strategy of branch optimization (Smart Teller Assist etc.), ATM Network Optimization (Citi Express, Recyclers, Managed Service).• Drive deployment of enhanced ATMs (Citi Express & Recyclers) to augment the network support for offloading cash traffic to branches.ATM Operations:• Provide oversight on the control framework for the ATM network.• Review and approve operational processes for ATM’s, and any deviations.• Accountable for all O&T related task and work-stream under smart banking program. • Ensure ATM availability is as per global standards in each country. Drive actions to deliver ATM related service standards. Other Responsibilities:• Hold leadership role in various steering committees and strategic programs.• Leadership representation for branch operations in all cross functional meetings.• Operations leadership representation in global ATM steering committee.• Operations leadership representations in global smart banking meetings.
Education
University at Buffalo
Social Psychology
1991 — 1993
Rochester Institute of Technology
Mathematics and Statistics
1989 — 1990
Skills
- Operations Management
- Financial Services
- Portfolio Management
- Loans
- Credit
- Team Leadership
- Business Analysis
- Credit Analysis
- Leadership
- Underwriting
- Risk Management
- Training
- Sales Management
- Project Management
- Coaching
- Profit
- Consumer Lending
- Mortgage Lending
- Agile Methodologies
- Management
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