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Gregory West

Training Delivery Specialist and Classroom Coach @Sutter Health

Sacramento, CA, US
EMAILS
g••••••••@sutterhealth.org
MOBILE NUMBERS
+15•••••••93

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WORK HISTORY

Dec 2018 — Present

Training Delivery Specialist and Classroom Coach @Sutter Health

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Sacramento, CA, US

Lead 98-seat Epic EHR training services program for Sutter Health technical applications, includingthe following service lines:o Ambulatoryo Ancillaryo Inpatiento Physiciano Revenue Cycle-Effectively and professionally deliver end user training by engaging students in high-reliability class training environments and translating technical training content relevant totheir roles-Support instructional delivery of classes for all healthcare professional and business operationsroles across Sutter Health enterprise-Prepare primary Sutter Health technology training site for daily training activities and supportfacility processes such as inventory and asset management-Design and facilitate the Technology Training Daily Engagement Huddle for 100+ teammembers. Act as Site Safety Coach.Lead and mentor training teammates, fostering professional growth and collaboration.Manage relationships with external vendors and consultants, ensuring quality andalignment with organizational standards.

EDUCATION

1983 — 1985

El Camino College

Business Management/Art

1980 — 1983

University High School

Diploma, General Studies

2000 — 2001

California State University-Sacramento

Train The Trainer, Training and Development

SKILLS

Development of Training Curriculum and Materials for Trainers and StaffIdentify Methods to Continuously Improve the Learning ProcessSalesCreative and Effective InstructorDesign Classroom Exercises and Instructional ActivitiesCoachingEvent PlanningStrategic PlanningCreate Positive and Active Learning EnvironmentsPublic SpeakingExperience in Training, Supervision, Leadership and CoachingManagementTeam BuildingMicrosoft ExcelProficient in Microsoft Word, Excel, Powerpoint, and Snagit.Leadership DevelopmentProcess ImprovementConduct Post-Training Assessments to Identify Gaps in TrainingLeadershipCall CentersResearchFacilitate Training in Physical and Virtual Classroom EnvironmentsTime ManagementBusiness Process ImprovementProvide Onsite Support for End-UsersConduct Quality Audits and Review of Customer Service and Sales CallsTrainingCustomer ServiceNew HiresSales Management

ABOUT GREGORY WEST

Training leader with 15+ years’ experience developing and implementing in-person and…

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