Gregory Waugh
Digital Transformation & AI Innovation Leader | IT Strategy, Automation & Data Analytics | Microsoft 365 & Cloud Solutions | Driving Enterprise-Wide Change & Business Growth
- Role
- Digital Workplace Transformation Leader, Product Management IT Strategy at Moody's Corporation
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Digital Workplace Transformation Leader, Product Management IT Strategy
Feb 2022 — Present · New York, NY, US
driving product strategy, execution, and enterprise rollout of,+. Delivered best-in-class Digital Employee Experience (DEX), enhancing productivity, security, and collaboration: & Spearheaded enterprise adoption of Microsoft Copilot AI, integrating it into the M365 ecosystem (Teams, SharePoint, Exchange Online, Zoom Phone) to boost engagement, productivity, and automation. Modernized collaboration tools, streamlining workflows and optimizing end-user interactions across remote/hybrid teams. & Directed global deployment of Azure AD, Okta, and SailPoint, strengthening IAM with MFA across Windows, MacOS, and mobile. Reduced identity support tickets by 50% and improved operational efficiency by 30%. Enhanced security posture by implementing Palo Alto GlobalProtect and Pulse Secure VPN, ensuring secure remote access and Zero Trust compliance. Led enterprise Windows/MacOS endpoint management, balancing security, performance, and User Experience (UX). & Managed 24/7 global IT support, utilizing ServiceNow and Nexthink analytics to optimize operations, achieving 99.9% uptime and improving user satisfaction by 45%. Optimized ITSM process, leveraging AI automation to reduce ticket resolution time and enhance self-service. & Championed Agile/Scrum, implementing Jira and Confluence to accelerate digital workplace transformation. Delivered global IT projects on time & within budget, generating cost savings and enhancing scalability, agility, and operational resilience.
Education
Wharton Executive Education
Product Management & IT Strategy
Bishop Hendricken High School
High School Diploma
University of Rhode Island
Bachelor of Arts Degree; B.A.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.