Gregory Scalabre
Customer Relation Director @KIABI
Lille, FR
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2018 — Present
Customer Relation Director @KIABI
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Management of customer relations with my direct team (8 employees, 6 languages) and in partnership with a call center (50 positions).\\\\n. Web deliveries (last mile optimization, orders preparation and delivery times).\\\\n. Payments (providing efficient and innovative services to our customers).\\\\n. Voice of the customer. 2 employees produce reports shared within the company to improve customer satisfaction by changing processes and helping to make decisions.
SKILLS
Marketing StrategyRemote ManagementSense of ProductChange ManagementStrategyFashionSupply Chain ManagementBusiness StrategyApparelResult OrientedRetailHabillementProject ManagementMerchandisingStrategic CommunicationsInternational Commerce & TradeRetail IndustrySourcingNegotiationManagement
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