Gregory Palmer

WORK HISTORY

EDUCATION

SKILLS

ABOUT GREGORY PALMER

10+ years of successful, proactive program, project and team leadership in manufacturing, engineering, customer service, and healthcare. Driven. Improvement and customer-focused. Experienced mentor and team builder. Detail-oriented and avid learner. Certified Six Sigma Black Belt and proven problem solver. Leadership• Mentored and developed 3 employees from individual contributor to leadership roles.• Built new business unit of Ancillary Services, as well as new teams including Call Quality, Vendor Management and Process Engineering.• Championed employee engagement and served as founding committee member. • Streamlined training from 16 weeks to six 6 and improved in-training retention 80%.Program / Project Management• Implemented CDH software platform on-time/on-budget in 75 days.• Developed training program, including offshore resources, to support company growth due to major contract award. Successfully trained 300+ employees over two years.• Developed vendor management department and processes, saving and avoiding $1.5+ million. • Led the new process launch for an Intel Modular Server integration for a Fortune 50 company meeting all on-time-delivery and quality objectives.• Developed and implemented new product launch process, reducing launch-related work stoppages by 90%. • Developed supplier cost recovery system, recovering over $4M in first two years.• Appointed project lead for launch of $1M worth of quality management software which won a PM100 award from Managing Automation Media.Quality / Customer Service / Voice of the Customer• Recovered delivery schedule of $7M DOD program from 6-mos behind to 6-mos ahead per customer’s request by addressing quality, planning, and material flow issues. • Implemented call quality program and customer surveys.• Reduced customer return rate by 6% resulting in a $225K yearly cost savings.• Achieved and maintained ISO 9001 certification. Led internal audit and management review.• Implemented online customer support, chat support, email support, and customer surveys. Six Sigma / Continual Improvement• Led project to integrate ERP and Diagnostic Test System to error proof test function. • Implemented lean “rabbit-chase” process, increasing throughput for a $950K yearly cost saving.• Selected to attend Statistical Engineering Problem Solving and Shainin Training and completed two projects that saved $2.5M over the life of the products.• Selected to attend Six Sigma Black Belt Training and directed two Six Sigma initiatives which saved over $1M over the life of the product.