Gregory Otanez
Director of Front of House Operations @Hyatt Regency New Orleans
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WORK HISTORY
Director of Front of House Operations @Hyatt Regency New Orleans
New Orleans, LA, US
The Director of Front of House Operations is responsible for all duties of the front of house operations which includes: staff training, inter-department communications, and staff scheduling. This role is directly responsible for management of the in-house front office team, PBX operations and the Guest Services team as well as oversight and partnership our staffing partners within the Bellstand and Valet. The Director of Front of House Operations should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office, guest services, bell stand, and valet personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.Responsible for short and long term planning and the management of the hotel’s Front of House operations Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans Maintain guest room inventory Coach and counsel employees to reflect Hyatt Service Standards and Procedures Perform all tasks of a Front Office Staff as needed to facilitate service Ensure all operations and cash handling are done per policies and procedures Maintain excellent communication with the housekeeping department Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas Analyze, investigate, and resolve guest complaints Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables Insures proper staffing levels for customer service goals Maintain partnership with all related staffing partners, and guide related departments to optimize arrival and departures process for guest Coach and counsel employees to reflect Hyatt service standards and procedures
EDUCATION
Pontificia Universidad Católica Madre y Maestra
Bachelor’s Degree, Hospitality Administration/Management
SKILLS
ABOUT GREGORY OTANEZ
Experienced Director Of Front Office with a demonstrated history of working in the hospitality industry. Skilled in Sales, Hospitality Industry, Yield Management, Property Management Systems, and Opera. Strong operations professional with a Bachelor’s Degree focused in Hospitality Administration/Management from Pontificia Universidad Católica Madre y Maestra.
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