Gregory O. C.
Mental Health Advocate | Certified Life/Mental Coach | Certified Master Practitioner of Neuro-Linguistic Programming | B.A, Bachelor of Arts in Psychology
- Role
- Client Service Supervisor at Connect Pediatrics
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Gregory O. C.
At Rogers Behavioral Health, my role as a Behavior Specialist is anchored in leveraging comprehensive therapy interventions like Cognitive Behavior Therapy (CBT) and Dialectical Behavior Therapy (DBT). Our team\'s commitment to mental wellness is reflected in the successful deployment of psychoeducation and motivational interviewing techniques, which have substantially augmented patient care.Advocacy for mental health is a cornerstone of our mission, where respect and compassion are paramount. Through crisis intervention and trauma response, we strive to illuminate lives with hope and dignity, embodying the values of empathy and understanding in every interaction with those facing mental health challenges.
Experience
Client Service Supervisor
Feb 2026 — Present
Lead and coach Client Service Coordinators to deliver compassionate, family-centered communication• Manage scheduling and staffing coverage to ensure consistent pediatric service delivery and minimize missed visits• Serve as escalation point for family concerns, resolving issues quickly while maintaining trust and satisfaction• Oversee intake, authorization, and onboarding processes for accuracy, timeliness, and payer compliance• Lead recruitment and onboarding of pediatric nurses and clinical staff, collaborating with HR to source, interview, and hire high-quality candidates to meet patient care demands and ensure continuity of services.• Collaborate with clinical teams (nursing, therapy) to align services with patient care plans• Monitor key service metrics (response time, retention, satisfaction) and implement improvements• Ensure documentation and workflows meet HIPAA and regulatory standards
Education
Florida International University
Bachelor of Arts - BA, Psychology
Liberty University
Master of Arts - MA, Clinical Mental Health Counseling
Community College of Philadelphia
Associate of Arts - AA, Psychology
Rutgers University
Certificate Program in Trauma Response and Crisis Intervention
Temple University
Psychology
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