Gregory Moody
- Role
- Cloud Analyst at Hyland
- Location
- Overland Park, KS, US
- LinkedIn followers
- 500 followers
Experience
Cloud Analyst
Dec 2020 — Present
Troubleshoot and resolve basic issues using company systems, utilities and support processes and direct oversight from team members • Provide regular and frequent communication to customer with oversight; ensure customer is fully advised as to the progress or delay to the resolution of their issue • Maintain ownership of and accountability for customer requests with oversight; maintain ownership of request and follow through consistently with resolution • Monitor and pick up support cases from customers requesting assistance via internal company system with oversight • Respond to inbound calls for products to support process or production down needs; create case and route to proper queue accordingly • Identifies and submits software defect cases to internal team for review • Contribute to internal documentation to fully reflect all activity related to resolution of support request • Adhere to the Change Control Policy for Cloud environments • Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy
Skills
- Billing Process
- Call Centers
- Microsoft Office
- Editing
- Public Speaking
- Customer Relations
- Accounting
- Door to Door
- Outlook
- Property & Casualty Insurance
- Customer Retention
- Insurance
- Sales
- Cold Calling
- Customer Satisfaction
- Research
- Teaching
- Css
- Social Media
- Customer Service
- Teamwork
- Html5
- Management
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