Gregory Miklos
Customer Success Manager at Atlassian | Driving adoption & measurable outcomes | Ex-Cisco Program Manager
- Role
- Manager, Customer Success at Atlassian
- Location
- Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Gregory Miklos
Program and Product Management Executive with over 15 years of experience in driving…
Experience
Manager, Customer Success
Sep 2025 — Present · Raleigh-Durham-Chapel Hill, NC, US
Partner with enterprise customers to drive adoption and measurable outcomes across Atlassian Cloud (Jira Software, Jira Service Management, Confluence, Jira Align)- Build and execute success plans aligned to executive goals; lead QBRs/EBRs to review KPIs, roadmap, and risk mitigation- Accelerate onboarding and change management to reduce time-to-value and increase active adoption- Use health scores and product telemetry to proactively address risk, improve NPS/CSAT, and uncover expansion opportunities- Collaborate with Sales, Support, and Solutions Engineering to deliver seamless renewals and growth- Champion the voice of the customer and influence product roadmap through structured feedback and betas- Guide governance, security, and best practices to scale Atlassian usage across teams and regions.
Education
University of Pennsylvania
Executve Management of Technology
1998
University of Pennsylvania
Bachelor of Arts - BA
1985 — 1989
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