Gregory Koester

About Gregory Koester

15+ years of Project Management experience15+ years People Management experience10 years of Program Management experienceNumerous enterprise-wide software (SAAS) implementationsCORE COMPETENCIES Program Management | Portfolio Management | Project Management | Waterfall | Scrum & Agile Development | Production Change Control | Release Management | Enterprise Software Implementations | Software as a Service (SAAS)| Critical Thinking | Consensus Building | Team Building & Coaching | Collaboration | Conflict Resolution | Stakeholder Management | Executive Communication | Change Management | Incident Management | Risk Mitigation | Quality Assurance | Data Analysis & ReportingLEADERSHIP PRINCIPLESTake Ownership | Bias for Action | Deliver Results | Servant Leadership | Empowerment & Delegation

Experience

1. Workday Operations Program Manager

   Seattle Children's

   May 2025 — Present · Seattle, WA, US

   Oversee ongoing support and maintenance of the Workday platform and related systems, ensuring stable, efficient day-to-day operations across HR, Payroll, Finance, Supply Chain, Research, and Grants• Own the end-to-end Workday operations model, including intake, triage, sprint planning, capacity management, and cross-functional work planning to support both operational stability and continuous improvement• Develop and manage operational dashboards and reporting tools to monitor ticket volume, SLA compliance, system performance, and team capacity, enabling data-driven decision-making• Mobilize cross-functional stakeholders and lead interdepartmental collaboration to ensure alignment of priorities, timely issue resolution, and coordinated delivery of enhancements• Direct sprint planning and backlog prioritization, balancing production support with strategic initiatives across multiple business domains• Drive execution of governance processes, including prioritization frameworks, escalation paths, and decision-making forums, ensuring transparency and consistency in program operations• Identify and advance strategic improvement opportunities, presenting recommendations to leadership to enhance system performance, user experience, and operational efficiency• Lead and coordinate teams responsible for Workday operations, ensuring alignment to program goals and effective execution of critical initiatives• Manage communication across internal and external stakeholders, ensuring clarity on priorities, timelines, risks, and progress• Develop and maintain roadmaps integrating operational needs, system enhancements, and long-term program objectives• Strengthen operational maturity by implementing standardized processes, documentation, and runbooks, including knowledge transfer of ServiceNow workflows, dashboards, and support models

Education

• Towson University

  BS

Skills

• Html
• Program Management
• Css
• Scrum
• Sharepoint
• Training
• E-Learning
• Educational Technology
• Teaching
• Project Management
• Microsoft Office
• Content Management
• Web Development
• Agile Methodologies