Gregory Hyland
Customer Experience Leader at GE Aerospace
- Role
- Customer Experience Leader at GE Aerospace
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Gregory Hyland
A 2012 MBA & 2004 electrical engineering graduate of the University of Dayton, and a 2019…
Experience
Customer Experience Leader
Jul 2019 — Present
Developed brand experience principles and vision for customer experience program with marketing and external consultant.Co-led customer journey mapping prework, exercise, and follow up projects as GE Aviation gains the capability of measuring Customer Experience from the outside, in. Standardized listening process for operators and airframers and operationalized actions for follow up and learning; interviewed over 50 customer personas and tied feedback to key performance indicators.Facilated 10+ customer improvement events, leading to increased aircraft availability, decreased maintenance burden, sustaining ~25% or more improvement which each event.
Education
University of Dayton
Bachelor
1999 — 2004
University of Dayton
Bachelor of Engineering - BE
1999 — 2004
St. William
Diploma
1987 — 1995
University of Dayton
MBA
2007 — 2012
Elder High School
Diploma
1995 — 1999
Skills
- Customer Service
- Electrical Engineering
- Microsoft Word
- Integration
- Systems Engineering
- Process Improvement
- Continuous Improvement
- Program Management
- Microsoft Office
- Team Building
- Product Development
- Microsoft Excel
- Powerpoint
- Engineering
- Aerospace
- Leadership
- Six Sigma
- Volunteering
- Lean Manufacturing
- Project Management
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