Gregory Gavin
Senior Level Leader with Fifteen Years of Experience Leading, Managing and Developing Employees
- Role
- Vice President at LPL Financial
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Gregory Gavin
Senior-level manager with fifteen years of experience leading, managing and developing employees for a Fortune 500 company in the financial service sector. Skilled in achieving departmental goals while maintaining a high-level of employee engagement.
Experience
Vice President
Apr 2013 — Present · Charlotte, NC, US
Responsible for a contact center of 100 frontline support associates, supervisors and managers in multiple locations providing guidance and support to over 4,100 financial advisors and calls per year• Responsible for product launch, from prototype to rollout, of new LPL product allowing advisors to outsource sales assistant support to LPL resulting in in monthly revenue to the firm• Designed and launched a quality assurance team responsible for improving the client experience resulting in an twenty-five percent improvement in employee performance. • Ensure that high performance standards and metrics are met, manage difficult client conversations and resolve issues by working with other departments• Understand the needs/expectations of advisors and effectively communicate them to stakeholders during new product developments and launches• Forecast the implications of operational and technology deployments and plan for their successful execution
Education
Belmont Abbey College
Bachelor of Arts, Business Administration
1994 — 1998
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