Gregory Anttila
Senior Service Manager at American Airlines
- Role
- Sr Sales Service Manager Customer Enablement at American Airlines
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Gregory Anttila
As a travel and transportation industry professional with over 30 years of experience, I have well developed skills in sales and operations that include; management, customer engagement, community relations, zero based budgeting, contract negotiations, customer service, airline lounge hospitality and marketing.
Experience
Sr Sales Service Manager Customer Enablement
Aug 2015 — Present · Chicago, IL, US
Work concurrently with Account Manager and Corporate/Channel customers for 2 primary functions; service deliverables and account development. Service deliverables are primarily based on customer immediate needs. These deliverables may include: AAdvantage exceptions, debit memo assistance, customer relations, ticket research, baggage research or general information. Account Development entails working with the Account Manager for account development with strategic and tactical focuses to ensure their actions are in line with the overall account goals and plan. These items include; monthly conferernce calls, contract implementation, execute a service planner, customer engagement opportunities, travel fairs, FAM trips or product/training opportunities. Both of these opportunities combined allow a strengthened partnership to shift revenue in the marketplace.
Education
Associated Schools Incorporated
Bachelor of Arts - BA
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