Greg Myers

Vice President, Global Customer Support

Role: Vice President, Global Customer Support at PTC
Location: Dallas, TX, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Greg Myers

Dynamic and entrepreneurial executive leading Customer Success organizations. I have run the CCO, Customer Success, R&D, and Support organizations, increasing NPS, renewals, retention, adoption and up-sell / cross-sell revenue. Experienced in Customer Success, R&D, IT, XaaS. Results oriented with an emphasis on creating strong teams, aligning customer success with R&D and sales, exceeding revenue, retention and customer satisfaction targets. Known for innovative ideas, making tough decisions, developing alliances and ecosystems to accelerate market reach and impact. Innate and refined ability to build efficient business units, customer success teams and collaboration across the globe.

Experience

Vice President, Global Customer Support
PTC
Jan 2023 — Present · Dallas, TX, US
ServiceMax was acquired by PTC, where I continued to lead the global team responsible for optimizing support through technology upgrades, implementing self-service strategies, driving scalability and improving satisfaction- Aligned customer interaction across five products, delivering a unified customer experience- Implementing ISO 9001 for the support function- Developed strategy to consolidate technical, product and support content, improving ability for customers to locate and leverage all content- Tools rationalization and consolidation project, to align common tools for a unified customer experience- Align support offerings, including development of Premium offer.

Skills

Professional Services
Customer Satisfaction
New Business Development
Customer Relations
Outsourcing
Agile Methodologies
Management
Partner Management
Contract Negotiation
Start-Ups
Program Management
Crm
Product Management
Sales
Telecommunications
Product Development
Sdlc
Cloud Computing
Pre-Sales
Leadership
Solution Selling
Go-to-Market Strategy
Business Alliances
Business Intelligence
Software Development
Strategic Partnerships
Sales Process
Strategy
E-Commerce
Lead Generation
Product Marketing
Salesforce.com
Sales Enablement
Enterprise Software
Saas
IT Service Management
Demand Generation
Change Management
Cross-Functional Team Leadership
Paas

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