Greg Micheal

About Greg Micheal

Are you curious about how to determine how much a \"loyal\" customer is worth? I\'ve done that. Do you want to know the correlation between loyalty and revenue? I can help with that. Do you want to know your highest value customers who are at highest risk for churn sorted by 1-year revenue opportunity? I can do that too. AI? Yes! I have over a year of research and practical applications of using AI tools such as Microsoft Copilot, ChatGPT (5.0, 4.1 nano), Gemini 2.5+, Llama 3, and others. I\'ve built an AI agent on top of a Snowflake database with millions of customer survey responses to answer a myriad of CX questions. Want to know how to quickly summarize millions of customer comments? I\'ve done that. Let\'s have a conversation.As a highly-strategic research and analysis leader with B2B and SaaS experience, I have a proven track record of delivering actionable information that solves dealer problems and increases understanding of data leveraging a variety of analytics and visualization tools.My value is in my ability to distill complex, raw data into easy-to-understand solutions, compelling stories, and actionable strategies. I thrive as both a leader and a team player comfortable wearing multiple hats and developing cross-functional teams. Specialties: Top 5 Strengths:• Learner• Futuristic• Individualization• Strategic• AnalyticalCore Competencies:• Microsoft Copilot, ChatGPT (4.1 nano), Gemini 2.5+, Llama 3• Data Mining, Modeling, and Analysis (Churn, LTV, CLV, MBA, RFM, CHAID, Kohonen)• Qualtrics XM Engage Survey and Dashboard Design, Development, and Deployment • Qualtrics XM Discover Text Analytics Platform Model and Rules Design, Development, and Deployment • Tableau Development and Deployment• Power BI Development and Deployment• UX/IA• Quality Assurance• Customer Retention/Churn Analysis• Market Basket Analysis/Association Modeling• IBM/SPSS Modeler (formerly Clementine)

Experience

1. Tire Rack Street Survival Teen Driving School Instructor

   Tire Rack

   Apr 2025 — Present

Education

• Johns Hopkins Whiting School of Engineering

  Applied Generative AI Certificate Program, Artificial Intelligence

• Virginia Tech

  MS, Industrial Engineering (Human Factors)

  1992 — 1995

• Marshall University

  BA, Psychology

  1986 — 1990