Greg Gardner
Director @ VDS | Revolutionizing Customer Experience
- Role
- Director, Cloud Contact Center Solutions at Vds
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Greg Gardner
As the Director of Cloud Contact Center Solutions at VDS, I help businesses elevate their customer service through various CCaaS platforms. I work closely with clients to unlock the platform’s full potential, design tailored solutions and provide ongoing support to drive continuous improvement and measurable results.With over seven years of experience in the SaaS industry, I bring a strong background in sales and customer experience. I have a proven track record of generating new cloud business, forging strategic partnerships, and consistently delivering exceptional outcomes. I hold a Master’s in Family and Consumer Sciences with a focus in Youth Development from Iowa State University, and a Bachelor of Arts in Communications from the University of Alabama in Huntsville.
Experience
Director, Cloud Contact Center Solutions
May 2023 — Present · Indianapolis, IN, US
Technology alone doesn’t transform businesses—strategy does. At VDS, we go beyond implementation to ensure your contact center delivers real results.We don’t stop at go-live. We optimize, refine, and evolve your CCaaS solution every single day. 24/7/365 managed services Quarterly business reviews Continuous improvementWe don’t just keep the lights on. We make sure your contact center drives real business impact. We listen— Understanding your business inside and out We strategize— designing a CCaaS solution that actually works We stay—providing continuous, proactive supportWe measure success by more than just uptime. Our focus? Delivering: Exceptional customer experiences Empowered, efficient employees Measurable business impactLet’s turn your contact center into a competitive advantage. Let’s talk.
Education
The University of Alabama in Huntsville
Bachelor of Arts (B.A.), Communications
2012 — 2016
Iowa State University
Master's of Family and Consumer Sciences (M.F.S.), Youth Develoment
2016 — 2018
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