Greg Marmulak

About Greg Marmulak

I am a SaaS executive with a 20+ year track record of scaling Professional Services and Customer Success organizations, transforming legacy software into modern cloud platforms, and driving measurable revenue, retention, and customer value across growth-stage and PE-backed companies.Throughout my career, I’ve helped organizations accelerate growth by building high-performing global teams, modernizing delivery operations, and creating customer-centric systems that improve adoption, margins, and lifetime value. I’ve scaled Professional Services from 8 to 30 consultants, increased margins from 39% to 58%, and led initiatives that delivered more than 275% services revenue growth while maintaining >50% margin.As COO, I grew customer base 33%, expanded users 51%, increased MRR 20%, and boosted services revenue 130%. I’ve launched new product lines (including a full NetSuite business unit), executed enterprise rebrands, designed SaaS go-to-market strategies, and rebuilt operational foundations using best-of-breed platforms across finance, HR, marketing, sales, support, and engineering.I’m at my best leading organizations through transformation—whether scaling service delivery, driving customer success strategy, reengineering processes, implementing cloud delivery models, or partnering with Sales, Product, and Engineering to ensure our customers achieve fast, meaningful, and measurable outcomes.Areas of expertise include:SaaS Transformation • Customer Success Leadership • Professional Services Delivery • Global Team ScalingRetention & Renewals • Value Realization • Margin Optimization • GTM Strategy • Implementation MethodologySupport Operations • Change Management • Executive Stakeholder Leadership • P&L OwnershipProduct Strategy • Partner Ecosystem Development • Pre-Sales & Enterprise DeliveryI’m passionate about building customer-first organizations that deliver exceptional experiences, predictable outcomes, and long-term loyalty—while creating operational clarity and financial strength at scale.If you’re building or transforming a post-sales organization and want to connect, feel free to reach out.

Experience

1. Advisory Board

   Contivio

   May 2015 — Present

   Advise, oversee policy and direction of US operations, and assist with the leadership and general promotion of sales, marketing and recruiting.

Education

• Acadia University

  Bachelor of Science (BS)

  1995 — 2000

• Acadia University

  Certificate of Applied Science

  1995 — 1998

• Purdue University

  Master’s Degree

  2000 — 2002