Greg Leung

About Greg Leung

I’m drawn to complex problems where technology meets the real world—challenges that span organizational, technical, cultural, and informational dimensions and require both strategic clarity and disciplined execution.Over the past 25 years, I’ve operated at this intersection: scaling Apple’s global supply chain during a pivotal era in consumer technology, leading and turning around a venture-backed company as CEO, and most recently driving a cross-functional initiative at Airbnb to systematically improve the end-to-end customer experienceTranslating complexity into clarity. I can look at a messy, multidimensional problem — spanning operations, data, and organizational dynamics — and quickly identify the questions that actually matter. I connect the dots across functions and help leadership teams move from confusion to clear, confident decisions.What I Do Best:• Translate complexity into clarity. I distill messy, multidimensional challenges into the few questions that truly matter, enabling leadership teams to move from ambiguity to decisive action.• Build high-performance teams. I recruit and develop exceptional talent, fostering cultures where accountability and performance reinforce one another.• Partner with founders and CEOs. As a former CEO, I am a trusted advisor to the top of the house, helping clarify vision, prioritize the right problems, and build the operational infrastructure to achieve ambitious goals.• Leverage data and AI for better decisions. I design and implement data platforms that enable faster, smarter, and more scalable decision-making.Where I Thrive:I’m most energized in high-growth, rapidly scaling environments where the operational infrastructure must be built or significantly upgraded to match the company’s ambition.

Experience

1. Vice President, Global Operations

   Airbnb

   May 2023 — Present

   Brought in by Airbnb’s co-founder and CEO to lead Community Blueprint, an initiative focused on perfecting the core service — deeply understanding the end-to-end customer experience across the digital product and the real-world stay, and building the systemic capability to identify, quantify, and drive resolution of the issues undermining it.The work spans a uniquely complex problem space. Airbnb’s service touches dozens of interconnected product and platform systems across a functionally distributed organization. Many of the most significant customer pain points cut across multiple domains simultaneously — making them difficult to see, measure, and prioritize without purpose-built capability.Built the tools and frameworks to surface and quantify customer pain points using a broad range of signals: customer feedback, support cases, bug reports, trip ratings and reviews, payments data, trust signals, and insurance claims. Developed approaches to quantify business impact, identify root cause, and build business cases to inform prioritization across engineering, product, and operations.Established deep cross-functional collaboration across engineering, data science, product, legal, community support, fraud & safety, insurance, and payments teams — connecting a wide range of stakeholders around a shared, customer-centric view of the business.This work has contributed to a measurable 20% reduction in negative trip experiences.

Education

• Phillips Exeter Academy

  High School

• Stanford University

  Bachelor's Degree, Science, Technology and Society

Skills

• Supply Chain Management
• Forecasting
• Inventory Management
• Talent Development
• Project Planning
• Cross-Functional Team Leadership
• Product Development
• Product Management
• Business Strategy
• Product Marketing
• Program Management
• Competitive Analysis
• Strategy
• Strategic Partnerships
• Operations Management
• Supply Chain Planning
• Supply Demand Management
• Planning
• Leadership
• Strategic Planning
• Operating Plans
• Cost Reduction
• Process Improvement
• Leadership Development
• Team Building
• Product Transition Profitability
• Product Allocation Strategy
• End-of-Life Inventory
• Inventory Control
• Presentations
• Procurement
• Manufacturing
• Global Logistics
• Customs
• International Distribution Management
• Global Factory Management
• Multi-Modal Transportation
• Labor Optimization
• Supply Chain Design
• Customer Service