Greg Lapointe

About Greg Lapointe

Strategic and results-driven Director of Operations Leader with 24+ years of progressive experience in recovery auditing, compliance, and operational excellence. I specialize in leading large-scale audit teams, optimizing end-to-end processes, and delivering impactful financial recoveries for Fortune 500 retail and CPG clients.Currently serving as Director of Audit Operations, I oversee multi-client programs, drive production performance, and ensure stakeholder satisfaction through data-driven insights and agile problem-solving. Known for building strong cross-functional relationships, implementing scalable tools, and mentoring high-performing teams.I bring deep expertise in post-payment auditing, supplier collaboration, dispute resolution, and operational transitions, with a keen eye for continuous improvement.Core strengths: Strategic leadership | Audit operations | Supplier management | Client engagement | Process improvement | Dispute resolution | Data analysis | Team building

Experience

1. Director of Audit Operations

   PRGX Global Inc.

   Mar 2024 — Present · Nashville, TN, US

   Lead all facets of audit operations for global retail clients, overseeing cross-functional teams, production goals, and client success.Partner closely with clients and internal stakeholders to align on audit strategy, performance metrics, and engagement priorities.Drive audit delivery innovation through automation tools, standardized practices, and supplier portal enhancements.Manage supplier support operations and transition planning across multiple business units and geographies.Lead initiatives to improve claim turnaround time, optimize team utilization, and resolve systemic issues proactively.

Education

• Vanderbilt University

  Bachelors, Human and Organizational Development

  1997 — 2001

Skills

• Microsoft Access
• Microsoft Word
• Team Leadership
• Financial Analysis
• Client Retention
• Accounts Payable
• Operations Management
• Revenue Recognition
• Outlook
• General Ledger
• Powerpoint
• Microsoft Excel
• Analytics
• Project Management
• Customer Service
• Microsoft Office
• Management
• Team Building
• Accounting
• Data Analysis
• Auditing
• Client Relationship Building
• Account Reconciliation
• Budgets
• Lotus Notes
• Leadership
• Managing Budget
• Internal Audit
• Access
• Managing Employees
• Analysis
• Forecasting
• Financial Audits
• Internal Controls
• Process Improvement
• Word
• Sarbanes-Oxley Act
• Time Management
• Financial Reporting
• Management Consulting