Kieona Gregory

About Kieona Gregory

Hi! All your searches are over, you found me! Here\'s what\'s cool to know. Professionally?As a highly enthusiastic and customer-focused professional with over 10 years of experience in client advocacy roles, I have developed a range of skills in driving elite customer experiences and satisfaction initiatives. With a primary background in healthcare, I am skilled in improving processes, retention, and fostering customer loyalty through data-driven best practices. My most tenured experience lies in health insurance benefit administration, payroll SaaS, and in the Customer Success sector at a healthtech startup. I am passionate about client education and empowerment, ensuring that they get the most usage out of their products with confidence. With exceptional interpersonal skills and an ability to engage customers and influence success, I am committed to delivering outstanding results and making a meaningful impact in any organization. Personally?I\'m silly yet professional, matter-of-fact yet always seeking new ideas, and a millennial that\'s for the culture. I believe that personality, curiosity and individuality are just as important as experience when it comes to professional growth. I love to talk in memes that you might find embarrassing. & most importantly, I\'m a Taurus. Areas of Expertise: Customer Success Interpersonal Skills Benefit Management Customer Engagement Process Improvement Data Analysis Project Management Team Collaboration Customer Education Relationship Management Onboarding and Training Documentation and Reporting Conflict Resolution Customer Satisfaction Software & Project Implementation ‍ Technical Skills: Salesforce Zendesk G-Suite Jira Asana Facets EDI Management Microsoft Office

Experience

1. Customer Success Associate

   Lively, Inc.

   Apr 2025 — Present

Education

• Wayne State University

  Bachelor of Arts (B.A.), Communication and Media Studies

  2009

• University of Illinois Chicago

  Master of Science - MS, Health Informatics

• Texas Southern University

  Bachelor of Arts - BA, Communication and Creative Arts

Skills

• Time Management
• Public Speaking
• Data Entry
• Customer Service
• Health Insurance
• Retail
• Blogging
• News Writing
• Broadcast
• Promotions
• Social Media
• Phone Etiquette
• Claims Handling
• Journalism
• Microsoft Excel
• Powerpoint
• Editing
• Social Networking