Greg Holmes

About Greg Holmes

I specialize in SaaS implementations and customer success, focused on delivering technology that improves care delivery and operational performance.My career has centered on driving innovation, optimizing processes, and empowering teams to deliver scalable solutions in clinical and enterprise settings. I bring a hands-on leadership style that blends technical understanding with operational clarity -delivering measurable outcomes across the care continuum:• Led inaugural deployments of FDA-cleared AI stroke detection software at Viz.ai, scaling to 300+ hospitals in 18 months with a repeatable implementation model.• Doubled Arterys\' hospital customer base—from 40 to 80 sites—by elevating onboarding, training, and account management strategies.• Boosted Viz.ai’s customer footprint by 50% and cut go-live timelines by 33% in a single quarter through operational streamlining:Trusted by institutions such as Kaiser Permanente, Stanford Health Care, UPMC, MD Anderson, Veterans Administration, and others leading innovation in healthcare delivery.Let’s connect if you\'re looking to scale digital health initiatives or bring efficiency and intelligence to your organization’s clinical operations.

Experience

1. Director, Customer Solutions Engineering

   Mendel.Ai

   Mar 2023 — Present · San Francisco, CA, US

   Leading a customer-focused team at the forefront of AI health tech, playing a crucial role in scaling Mendel\'s innovative solutions.• Team Leadership: Directing a high-performing team, essential to Mendel’s growth in AI health tech, driving results and ensuring excellence.• Customer Alignment: Collaborating with clients to set clear objectives, scope, and success metrics, ensuring alignment and satisfaction.• Project Execution: Crafting and executing detailed project plans, tracking progress and swiftly addressing issues.• Client Liaison: Acting as a vital link between customers and internal teams, aligning Mendel’s offerings with client needs and identifying enhancement opportunities.• Support & Training: Delivering comprehensive post-delivery support, including client training, adoption monitoring, and issue resolution.• Process Development and Optimization: Establishing playbooks and streamlining internal processes to enhance delivery efficiency and customer satisfaction.• Management and Coaching: Overseeing and mentoring Customer Solutions Managers and Engineers, ensuring top-tier product and solution delivery to clients.• Stakeholder Communication: Coordinating with executive leadership to provide updates on customer solutions performance and strategic initiatives.

Education

• University of California, Berkeley

  BS, Political Economy of Natural Resources

Skills

• Medical Devices
• Ehr
• Microsoft Project
• Medical Imaging
• Software Project Management
• Software Engineering
• Product Development
• Project Planning
• Picture Archiving and Communication System (Pacs)
• Program Management
• Integration
• Technical Support
• Vendor Management
• Product Marketing
• U.s. Food and Drug Administration (Fda)
• Digital Imaging
• Agile Methodologies
• Healthcare IT
• Troubleshooting
• Cross-Functional Team Leadership
• Management
• Team Building
• Ihe
• Six Sigma
• Product Management
• Quality Assurance
• Healthcare Industry
• Hipaa
• Business Process Design
• Software Development Life Cycle (Sdlc)
• Training
• Pacs
• Application Training
• Radiology
• Hl7
• Hl7 Standards
• Enterprise Software
• Healthcare Information Technology (Hit)
• Business Process Improvement
• Fda