Gregg Richter
Senior Director | Enterprise Platforms | Driving Scalable Innovation & Operations in Hospitality & Retail
- Role
- Senior Director, Enterprise Platforms at Marriott International
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Gregg Richter
I’m a senior technology and operations leader with 20+ years driving large-scale transformation across hospitality, retail, and digital service environments. At Marriott International and Starbucks Coffee Company, I’ve led global teams delivering AI-driven platforms, ITSM and HRSD solutions, and enterprise collaboration systems that support 900k employees worldwide. As a former founder of a successful SAAS platform (AgeVerify.com), I have the hands on experience of building and launching products from idea to a global scale resulting in sustained profitability. My focus is on connecting people, platforms, and process through intelligent automation and data-driven insights. I’m passionate about designing scalable systems that improve the customer and employee experience. I thrive in cross-functional environments partnering with engineering, product, data science, and operations teams to deliver measurable impact: faster support, lower cost, and better outcomes.
Experience
Senior Director, Enterprise Platforms
Jan 2025 — Present
Responsible for defining and executing the product strategy, vision, and delivery for Generative AI, Enterprise Service Management, and Telephony platforms, supporting nearly users across the organization, while owning an eight-figure annual budget spanning software licensing and departmental operating costs.In this role, I lead an organization of 35+ professionals, including direct reports and their teams, accountable for:+ Generative AI Virtual Agents (build and buy) serving associates across 9,500 properties, with deep integrations that extend real-time support across an expanding set of digital channels. 🤖+ ITSM and HRSD platform strategy and delivery leveraging ServiceNow at enterprise scale.+ Next-generation ACD and IVR solutions built on Amazon Connect and NICE CXone.+ Enterprise-wide digital transformation initiatives, executing against a five-year roadmap to modernize technology impacting every property, guest, and associate.
Education
University of Washington
Certificate, Advanced WordPress Development
2009 — 2010
University of Washington
Certificate, Client Side Scripting and Design (JavaScript)
2009 — 2009
Big Nerd Ranch, Atlanta, GA
Certificate, iOS Development
2013 — 2013
University of Washington
Certificate, Front End Web Development
2008 — 2009
Skills
- Html5
- Ios
- Web Development
- SEO
- Mobile Web Design
- Cms
- Mobile Devices
- Os X
- Javascript
- Html 5
- Mobile Applications
- Management
- Mobile Game Development
- Mobile Product Development
- Phonegap
- Windows 7 Migration
- Web Design
- Jquery
- Adobe Creative Suite
- Wordpress
- Enterprise Software
- Php
- Program Management
- Css
- Mobile Device Management
- Os X Implementation
- Actionscript
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.