Greg Gotham
Customer Advocate I Technology Director | Voice of Customer Champion | Sales Leader
- Role
- Sales and Client Engagement at Smart Software Solutions, Inc
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Greg Gotham
Customer Experience and Customer Success executive with extensive leadership experience…
Experience
Sales and Client Engagement
Mar 2016 — Present · Austin, TX, US
Lead national strategy and execution for sales and marketing. Facilitated a CX account ownership program resulting in a 25% increase in CX, a 50% increase in annual sales, and a 30% reduction in non-billable development time and improved the lead conversion rate by 65% via the rollout of a new branding campaign with a website, social, and print media.
Education
Michigan State University - The Eli Broad College of Business
Bachelor's degree
St.Edward's University
MBA
Skills
- Program Management
- Supply Chain Management
- Vendor Management
- Process Engineering
- Strategic Planning
- Business Analysis
- Executive Management
- Call Center
- Operations Management
- Business Process Improvement
- Team Building
- Management
- Cross-Functional Team Leadership
- Six Sigma
- P&L Management
- People Management
- Training
- Customer Satisfaction
- Business Process
- New Business Development
- Strategy
- Executive Communications
- Forecasting
- Sales Operations
- Competitive Analysis
- Customer Experience
- Business Development
- Contract Negotiation
- Team Leadership
- Erp
- Process Improvement
- Change Management
- Operational Excellence
- P&L
- IT Strategy
- Business Management
- Business Intelligence
- Sales
- Analytics
- Business Strategy
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