Greg Gawthorpe
Information Technology Support Manager @Gtr
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WORK HISTORY
Information Technology Support Manager @Gtr
London, GB
Responsible for all aspects of IT Support provided to a distributed workforce of ranging from office based to those moving from place to place all day. GTR have 250 sites distributed mainly accross the South of England but with a footprint stretching into Europe.Technology stack ranging from cloud based MS products to legacy, proprietary applications.Managing the relationship with an outsourced helpdesk for 1st and 2nd line support my teams take over for additional, escalated support.Managing the rollout of large volumes of laptops, desktops, phones and other mobile devices via industry standard tools and utilising personal project management skills.
SKILLS
ABOUT GREG GAWTHORPE
I have a wealth of experience in creating and transforming Operational and Service delivery departments in large organisations, particularly banking and finance.Managing global teams ranging in skill level from apprentice to Modern Workplace and Cloud Systems engineers. I look to constantly deliver above expectations, within or under budget. I have worked on and delivered projects ranging from targeted technical solutions to global implementations of industry standard tools and solutions. Small office upgrades to moving major offices to new sites. Specialties: Modern Workplace, Workplace Transformation, Service Delivery, Change Management, Global Support, Cloud Migration to O365, In-sourcing, Outsourcing, Management and design of enterprise scale systems (Data Protection, Enterprise Monitoring, AV, Messaging and Email, Telephony Systems), End User Delivery, Cost Cutting, Project Management and Delivery, Personnel Management. I am committed to the development and advancement of my teams and also to bringing in new talent to the industry via my apprentice program which has been running for 15 years and where I have mentored numerous young people into rewarding careers.
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