Gregg Pavone
Global Operations Executive | Strategy, Transformation, and Culture Champion
- Role
- Vice President of Operations at U.S. Bank
- Location
- Scottsdale, AZ, US
- LinkedIn followers
- 500 followers
About Gregg Pavone
Accomplished global operations professional with a history of creating and implementing winning strategies for large scale enterprises - improving productivity, quality, and culture. Passionate people leader, who inspires teams to deliver exceptional results and high value programs.
Experience
Vice President of Operations
Jun 2024 — Present · AZ, US
Leads global Fraud & Disputes Operations, improving performance, client outcomes, and employee experience; delivered $3.1M in annualized savings through strategic supplier partnerships.• Implemented a new management operating system, analytics framework, and AI/IVR solutions; integrated fraud functions and simplified platforms, delivering $1.5M in savings, reduced staff attrition from 40% to 22%, internal transfer rates down 27%, and increased client sentiment by 30%.
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