Gregg Geidel

About Gregg Geidel

I am passionate about helping family, people and companies get from where they are to where they want to be. I am curious, persistent, gritty and act with urgency. These commitments and values apply to my professional and personal life as well. Todays\' global technology solution discussions are all around Generative AI, RAG, Conversational Artificial Intelligence for Customer Experience, Employee Experience, Agent Experience & Search Experience, LLM, SLM, Community & Custom Models, NLU, Cloud, and Intelligent Virtual Assistance. I joined Genesys to deliver value by enabling companies to optimize Customer and Employee interactions through the use of Experience Orchestration.Personally, I am blessed with an awesome family. I am an avid backpacker, mountain biker, tennis player, hiker, pickle baller, organic gardener, camper, amateur photographer and golf challenged. I have been a BSA; Den Leader, CubMaster, ScoutMaster, High Adventure Leader and Venture Crew mentor, I coached AYSO soccer and built multiple sets for school drama productions, I am a daddy daughter dancer, family mentor / coach and community volunteer.A sample of my Sales Achievements:• President’s Club, Verint, 2017, 2018, 2019, 2020, 2021• Finished at 203% to 102% of forecast objective, from 2015 to the early Sales Performer of the Year, Norstan,

Experience

1. Enterprise Account Executive

   Genesys

   Jan 2025 — Present · Phoenix, AZ, US

   Customer and employee engagement sales professional who specializes in solutions that enable enterprise organizations to deliver consistent, contextual, and personalized experiences that count, no matter which channels customers use to engage.As an Enterprise Account Executive for Genesys, I represent a deep, wide and complete solution portfolio for large, enterprise company businesses. My knowledge and experience bring a consultative, team approach to customers. Matched with Genesys solutions, I help gain a deeper understanding of customer, agent and employee experiences to optimize performance, operational efficiency, service processes, interaction quality, and impact customer loyalty.

Education

• Elizabethtown College

  B.S., marketing & economics

Skills

• Telecommunications
• Cisco Technologies
• Ethernet
• Call Center
• Vendor Management
• Customer Acquisition
• Video Conferencing
• Enterprise Software
• Sales Management
• Pre-Sales
• Relationship Management
• Direct Sales
• Wireless
• Unified Communications
• Managed Services
• Telepresence
• Sip Trunking
• Solution Selling
• Saas
• Sip
• Vendor Relationships
• Contact Centers
• Sales Process
• Sales Presentations
• Mpls
• Wan
• Call Centers
• Ip
• Sales Operations
• Professional Services
• Go-to-Market Strategy
• Business Analysis
• Voip
• Channel Partners
• Data Center
• Sales
• Avaya
• Building Relationships
• Requirements Analysis
• Ivr