Greg Dyer
Technical Business Analyst @360insights
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WORK HISTORY
Technical Business Analyst @360insights
Whitby, ON, CA
Collaborate with internal and external teams to plan for customer needs and business outcomes (e.g, annual rollover, scheduled maintenance). Identify, document, and analyze client business requirements to inform decision-making. Manage and prioritize support incidents and requests efficiently. Coordinate and lead client meetings, scheduling with internal teams as needed. Ensure application changes comply with incident management procedures, including root cause analysis and process documentation. Troubleshoot, test and resolve application or process issues, providing status updates to stakeholders. Identify and communicate improvements to applications and processes to enhance efficiency and standardization. Monitor, report on and adhere to SLAs as per 360 policy and client contractual obligations.
EDUCATION
Australian Institute of Business
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Hertfordshire
Bachelor's Degree, Information Technology
SKILLS
ABOUT GREG DYER
Highly competent information technology professional with 15+ years of knowledge and experience. Also a business professional and excellent team player that is competent in conducting business analysis, business process mapping, report writing, research, leading teams and managing projects. PROFESSIONAL PROFILEBusiness Process Mapping and Research: Optimized ICT Department’s technical support services via processredesign which resulted in savings of on manpower on hardware cost and increasedthe department’s satisfaction survey results by 70%Team Management: Managed a cross functional team of 10 IT Professionals and 5 HR Professionals. Reduced HRDivision’s recruitment and selection process by 70% via the implementation of a recruitment web applicationRequirements Gathering: Interviewed and worked with management, researched and analyzed existing and bestpractice data to design and develop dashboard system. 100% same day reporting was achieved postimplementationTraining and Development: Informed approximately 200 supervisory staff members on topics such as DocumentManagement and Decision Making and Problem Solving
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