Greg Ballard

About Greg Ballard

I am a customer-centric leader who places people at the forefront of everything I do. I believe people are your greatest asset, and the key to creating customers for life. With over 20 years in leadership roles, I’ve learned how to assemble high-performing teams that are deeply committed to serving customers and delivering meaningful business outcomes. My greatest enjoyment comes from empowering those I work with to be successful, fostering robust cross-functional relationships, and consistently delivering exceptional customer experiences. Marcus Buckingham Standout Results: Pioneer and Provider\"Your Greatest Value to the team: When you lead the charge, nobody gets left behind. You\'re a trailblazer. But this is not a journey you intend to take on your own. You\'re highly inclusive, ensuring that all of us feel we play a vital role in the success of your mission. We follow you because you\'ve been there for us before and we know you will be there for us again. We trust you. You give us the confidence that you won\'t abandon us along the way by giving specific examples of how our wonderfully unique qualities will serve the end goal. This security allows us to push the limits of our thinking without having to watch our backs.\"

Experience

1. Sr Director, Technical Account Management

   Adobe

   Nov 2025 — Present · Lehi, UT, US

   Responsible for leading the incredible team of Technical Account Managers and Technical Account Directors in the Americas. My team is responsible for delivering the Ultimate technical support experience for our Enterprise Digital Experience customers.With Adobe\'s Ultimate Success offering, customers experience high-touch support with personalized, proactive expert care and guidance. My team of Technical Account Managers/Directors helps our customers unlock real value and get the most out of their investment in Adobe. We are on a mission to create THE industry-leading customer support experience. My team is at the forefront of this mission, and responsible for orchestrating this seamless experience for our customers.

Education

• Western Governors University

  Business Management (Bachelors), Business Administration and Management, General

  2014 — 2015

• Stevens-Henager College

  Business Management and Accounting (Associates)

  2008 — 2010

• Utah Valley University

  Generals, Fire Science/Fire-fighting

  2007 — 2008

Skills

• Talent Management
• Organizational Effectiveness
• Interviews
• Leadership Development
• Training Delivery
• Risk Management
• Team Management
• Hiring
• Business Process Improvement
• Employee Engagement
• Process Improvement
• Customer Experience
• Marketing
• Coaching
• Microsoft Office
• Sales
• Strategy
• E-Commerce
• Project Management
• Organizational Development
• Customer Relationship Management (Crm)
• Performance Management
• Employee Training
• Customer Retention
• Customer Service
• Analytics
• Team Leadership
• Customer Satisfaction
• Training
• Call Centers
• Instructional Design
• Leadership
• Team Building
• Management
• Operations Management
• Account Management
• Change Management