Greg Budde
SR Professional Services Engineer - Workforce Management , PCF at Nice
- Role
- Sr Professional Services Engineer at NiCE
- Location
- Cape Coral, US
- LinkedIn followers
- 500 followers
EngineeringView LinkedIn profile
About Greg Budde
Experienced Senior Education Consultant/PCF with a demonstrated history of working in the…
Experience
Sr Professional Services Engineer
Feb 2000 — Present · Salt Lake City, UT, US
Education
Glendale Community College - Glendale, CA
Business Administration
Skills
- Customer Service Management
- Iex Total View
- Call Center Development
- Telephony
- Customer Escalation Management
- Call Logging
- Contact Centre Transformation
- Outsourcing
- Contact Center Operations
- Contact Centre Design
- Iex
- Rta
- Customer Experience
- Global Customer Service
- Call Center
- Workforce Management
- Contact Centers
- Contact Center Transformation
- Call Center Start-Up
- Call Center Administration
- Avaya
- Contact Center Consulting
- Contact Center Architecture
- Customer Service Operations
- Call Centers
- Real Time Monitoring
- Contact Center Optimization
- Contact Center Strategy
- Time Off Request
- Avaya Technologies
- Vendor Management
- Ivr
- Process Improvement
- Totalview
- Customer Interaction Management
- Telecommunications
- Call Routing
- Contact Center Management
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