Greg Boone
Customer Success Director @ WP VIP | US federal government
- Role
- Senior Technical Account Manager Federal Civilian at Automattic
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Greg Boone
A professional problem solver and coalition builder with 15 years of experience managing…
Experience
Senior Technical Account Manager Federal Civilian
Jan 2018 — Present · Milwaukee, US
Managed $2M portfolio of strategic federal customers. Including NASA, The White House, and Department of State. I led delivery strategy for a relatively new FedRAMP authorized cloud service offering. I supported my colleagues and customers as they launched, monitored, and kept secure their flagship websites on our managed WordPress SaaS product.Specific duties and responsibilities- Primarily responsible for customer health and satisfaction- Was a primary point of contact to VIP\'s customer success team- Served as directly responsible individual for escalations and specialized expertise- Supported ATO assessments and procurement processes- Educated customers and stakeholders about new security, monitoring, and technical features- Managed a team of 5.
Education
BNU/HKBU: United International College
n/a, International Journalism
2008 — 2008
Gustavus Adolphus College
Bachelors, Communication Studies
2005 — 2009
Graduate Institute of International and Development Studies in Geneva, Switzerland
Master of Arts (M.A.), Trade, Development and the Internet
2012 — 2012
Georgetown University
Master of Arts (M.A.), Communication, Culture, and Technology
2011 — 2013
Skills
- Journalism
- Video Production
- Event Planning
- Latex
- E-Learning Implementation
- Wordpress
- Indesign
- Editing
- Photoshop
- Video Editing
- Markdown
- Css
- E-Learning
- Php
- Adobe Creative Suite
- Blogging
- Photography
- Proofreading
- Final Cut Pro
- Social Media Marketing
- Copy Editing
- Creative Writing
- Social Networking
- Html
- Advanced Css
- Social Media
- Press Releases
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