Greg Bito

About Greg Bito

As a learning consultant I have extensive experience in developing and delivering both technical, as well as sales and employee onboarding training. I create and maintain training course design and delivery for channel partners, global customers, and internal employees. I have trained people from C-Level suite to hourly employees, differentiating the messaging necessary to engage each audience type. I am committed to making learning relevant from curriculum conception through memorable delivery. I have been known as the go-to resource for technical training and sales enablement for global channel partners and customers in the companies I have worked for, helping each of my students to improve their technical skills and/or their sales efficiency and effectiveness. I consistently interact with various functional groups and internal publications to manage and update curriculums and training materials, and to maintain professional working relationships with other departments in order to accomplish timely and satisfactory results. I specialize in providing learning courses - from course design to delivery, whether it\'s virtual web-based classes, face-to-face training, or providing delta training through targeted webinars. Provider of both technical training and sales enablement training. I have a career-long expert-level of experience in contact center solutions, from installation through end-user training. Dedicated, detail-oriented employee with a high standard of ethics and a positive professional attitude. Loyal employee, mature, reliable, and responsible. Excellent organizational skills. Self-motivated, self-starter that can take direction from, and work closely with leaders and peers. Excellent oral and written communication skills. I excel at taking complex topics and sharing them clearly in a way that is easy to understand for non-technical people.

Experience

1. Technical Trainer Instructional Designer Courseware Developer

   Five9

   Apr 2019 — Present

   Design, develop and deliver instructor-led classes and virtual eLearning curriculum to internal and external audiences for cloud contact center solutions.