Greg Williams
Team Manager - Customer Support Services @American Honda Motor Company, Inc.
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WORK HISTORY
Team Manager - Customer Support Services @American Honda Motor Company, Inc.
Torrance, CA, US
Incident Management process manager responsible for the on-going support activities of (3) customer service Help Desks; two internal customer facing, Computer Customer Support Center (CCSC-CA and CCSC-OH) and one external dealer facing, Interactive Network Support Center (iNSC).
EDUCATION
Pepperdine University
Information Technology
Telco Institute of Urban Technology
Certificate, Computer Programming
Andersonville Theological Seminary
Bachelor of Arts (B.A.), Christian Education
Los Angeles Southwest College
AA, Liberal Arts
Crenshaw High School
High School Diploma, Fine and Studio Arts
Andersonville Theological Seminary
Master of Arts (M.A.), Christian Education
Crenshaw High
High School Diploma, General Studies
SKILLS
ABOUT GREG WILLIAMS
Retired after dedicating myself to over 42 years of IT experience inclusive of mainframe application development (batch/online programming), service delivery (IMAC and maintenance support) of client technology and client service desk operations and support.Previously responsible for three Service Desks related to computer hardware/software support.Served as the ITIL Incident and Knowledge Process Manager for ITSM (IT Service Management).Specialties: Service operations management as well a desktop and mobile computer acquisition, deployment, repair and disposal.
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