Greg Taylor

Hospitality Services Manager @Principle Care Homes

Chelmsford, GB

Leading the hospitality function in the commissioning of a 137-bedroom luxury care home, establishing scalable systems and processes across dining, housekeeping, laundry, and front-of-house.Designing and embedding group-level hospitality standards, balancing compliance with CQC requirements and a strong focus on resident dignity, comfort, and wellbeing.Recruiting, training, and developing hospitality teams, creating a culture of service excellence that can be replicated across multiple homes.Partnering with suppliers, contractors, and senior leadership to deliver cost-effective, high-quality solutions in procurement, mobilisation, and service design.Driving operational efficiency while maintaining a premium resident experience, ensuring both financial sustainability and outstanding quality.Passionate about the transformative role hospitality plays in elder life, consistently seeking ways to innovate and enhance the resident and family experience.

Chelmsford College

GNVQ Advanced Business & NVQ Criminal law and Business Administration

Chelmsford College

Business, Management, Marketing, and Related Support Services