Greg Sullins

About Greg Sullins

Greg brings more than 35 years of leadership experience in the financial services industry, with senior roles spanning Bank of America, IBM, Wilson Bank & Trust (WBT), Financial Service Solutions (FSS), his own consulting practice - The Sullins Group, and Newgen Software.During his 17-year tenure at Bank of America, Greg held multiple national leadership positions, including Senior Vice President roles overseeing customer service process engineering, consumer real estate fulfillment, and national loan development centers. He also led large-scale consumer and commercial loan operations across Tennessee and Kentucky.Greg was instrumental in the formation of HomeFocus Services, LLC, a St. Louis–based real estate title and appraisal vendor management company. He later founded and served as CEO and President of Financial Service Solutions, LLC (FSS), a joint venture with Accenture, Fidelity National Financial, and Bank of America. Under his leadership, FSS scaled from a single employee to more than 400 in its first year, delivering outsourced home loan fulfillment services to U.S. lenders.His career also includes key leadership and consulting roles at IBM, where he supported the company’s entry into mortgage services. Greg served as Executive Director and Partner of IBM Lender Business Process Services, providing private-label mortgage fulfillment solutions, and contributed to IBM Global Services by delivering consulting and thought leadership to major banks and government agencies.Building on this experience, Greg founded The Sullins Group, a consulting firm focused on helping banks, credit unions, and FinTech\'s execute process and change initiatives that align strategy, technology, and people to drive measurable business value.In 2019, Greg joined Wilson Bank & Trust as Executive Vice President, leading strategy, quality, and productivity initiatives for the $5 billion community bank. In 2023, he joined Newgen Software as Head of the U.S. Banking Center of Excellence.Greg is a certified Six Sigma Black Belt in process design and business reengineering. He holds a degree from Austin Peay State University and is a graduate of the ABA Stonier Graduate School of Banking at the University of Delaware.Specialties• Lending & Digital Transformation• Business Strategy & Execution• Product and Service Development• Lean Six Sigma Process Engineering• Business Intelligence & Performance Management• Organizational Reengineering & Revitalization

Experience

1. Head, U s Banking Center of Excellence

   Newgen Software

   Feb 2023 — Present · Tampa, FL, US

   Greg Sullins leads Newgen Software’s US Banking Center of Excellence, driving the adoption, value, and impact of Newgen’s unified digital transformation platform across banks and credit unions. As the internal authority on the platform, he establishes governance, reusable frameworks, implementation best practices, and innovation strategies to ensure scalable, compliant, and efficient delivery of digital banking solutions.Under his leadership, financial institutions leverage Newgen to streamline critical operations—from onboarding and service requests to lending, underwriting, and other core banking processes—while enhancing automation, content management, and customer engagement through low-code, cloud-enabled solutions. Greg’s role ensures that Newgen’s banking clients realize measurable operational improvements, faster time-to-value, and industry-leading digital transformation outcomes.

Education

• Austin Peay State University

  Bachelor Business Administration, Accounting, Management, General Business

  1983 — 1986

• University of Delaware

  Stonier Graduate School of Banking

  1991 — 1993

• Cumberland University

  Associate of Science - AS, Business Administration and Management, General

Skills

• Due Diligence
• Business Strategy
• Mergers
• Joint Ventures
• Banking
• Financial Services
• Six Sigma
• Business Development
• Collector Cars
• Automotive Aftermarket Parts
• Automotive Sales
• Automotive Customization
• Vendor Management
• Automotive
• Start-Ups
• Outsourcing
• Dealers
• Business Process
• Process Improvement
• Analysis
• Business Transformation
• Process Engineering
• Cross-Functional Team Leadership
• Team Leadership
• Mergers & Acquisitions
• Business Process Improvement
• Project Planning
• Business Analysis
• Operations Management
• Risk Management
• Management
• Integration
• Business Intelligence
• Performance Management
• Leadership
• Program Management
• Strategy
• New Business Development
• Enterprise Software
• Sales