Greg Sovich

About Greg Sovich

Results oriented Operations Executive with proven history of transforming organizations to deliver exceptional results. Adept at organizing teams to deliver maximum value and improve employee engagement while creating operational structures, growth platforms, and digital transformations. Exceptional results creating successful business strategies, scaling organizations, and increasing productivity using pragmatic approaches and empowering effective leaders. Skilled at collaborating with all business functions ensuring strategic and tactical initiatives embraced and delivered. Specialties-Transforming organizations for GROWTH-Significantly increasing EBITA-Strategic Planning & Execution-Project management in Six Sigma -Leading cross functional teams-Six Sigma Black Belt-Training Continuous Improvement methodologies-Leading Customer Service Teams-Leading Change Management-Implementing technology to improve productivity-Net Promoter Score-Customer Loyalty-Quantitative and Qualitative Market research-Conjoint Analysis-Call Center operations-Leading implementation teams-Agile methodologiesLeadership Philosophy- Create opportunities for others to be successful. Leaders embrace uncertainty while assisting their teams in defining problems, ensuring teams stay focused on delivering on business strategy. Teams\' abilities to deliver on opportunities and solve business problems empowers employees to be fully engaged and delivering maximum value to customers. Celebrate and give credit when individuals and teams succeed. KEY WORDS:Leadership, Growth Platform, Process Improvement, Digital Transformation, Strategy, Horizontal Leader, COO, Operations, General Management, Change Management, Six Sigma, Communication, Executive Management, Business Planning, Mentoring, Integration, Operations Management, Operational, AGILE INDUSTRIES:Healthcare- Medical Device, Durable Medical Equipment, Revenue Cycle ManagementInsuranceSaaS ProductsGovernment

Experience

1. Vice President, Customer Operations

   AbbVie

   Jan 2019 — Present · Austin, TX, US

Education

• United States Military Academy at West Point

  Bachelor's of Science, Systems Engineering

  1992 — 1996

• The University of Kansas School of Business

  MBA

  2004 — 2006

• United States Military Academy at West Point

  Systems Engineering

Skills

• Business Strategy
• Six Sigma
• Customer Loyalty
• Business Process
• Continuous Improvement
• Process Improvement
• Conjoint Analysis
• Cross-Functional Team Leadership
• Call Center
• Net Promoter Score