Greg Smillie

About Greg Smillie

A strategic leader with an impressive career of delivering advanced solutions and implementing business strategies for multi-billion-dollar Fortune 500 corporations. Innovative, confident, highly creative professional with more than 20 years ERP, AR/AP, Advanced Warehouse, Manufacturing, SCM, T&L and Distribution experience. Have successfully completed multiple Microsoft 365 operations and finance implementations. Strong leader known for ability to negotiate win-win solutions and gain buy-in at all levels of the organization. Track record of effective management with a strong ability to gather and communicate business requirements with project management skills. Unquestioned integrity and strong personal principles.

Experience

1. Senior Dynamics 365 F & o Support Consultant

   Simtra BioPharma Solutions

   Sep 2025 — Present · Bloomington, IN, US

   Responsibilities & Impact• Managed incident intake, triage, and resolution in accordance with SLAs to minimize business disruption• Diagnosed and resolved functional issues (workflow logic, module settings) and technical issues (integration errors, data inconsistencies)• Made minor system configurations and small enhancements to better align ERP behavior with Simtra’s business needs• Monitored interface integrations, detected failures or delays, and coordinated remedy efforts with middleware/integration teams• Supported data correction tasks—fixing master/transactional data, import/export adjustments, cleanup• Validated and stabilized core manufacturing and warehouse, identifying process improvements and reducing friction• Liaised with technical/development teams: documented issue details, reviewed fixes, tested deployments• Developed and maintained user documentation (job aids, knowledge base articles) geared toward Simtra workflows• Delivered user training (group sessions, workshops, one-on-one coaching) to promote adoption and reduce recurring issues• Analyzed support trends, performed root cause analysis, and proposed proactive measures to prevent recurrence• Participated in release cycles—regression testing, validation of enhancements, post-deployment monitoring

Education

• American University

  International Business

  1987 — 1989

• University of Oregon

  Business

  1985 — 1987

Skills

• Erp
• Business Intelligence
• Leadership
• Management
• Team Building
• Business Analysis
• Business Strategy
• Program Management
• Strategy
• Training
• New Business Development
• Sales Management
• Root Cause Analysis
• Resourceful Problem-Solving
• Marketing
• Strategic Planning
• Project Planning
• Sales
• Enterprise Resource Planning (Erp)
• Project Management
• Cross-Functional Team Leadership
• Marketing Strategy
• Customer Service
• Microsoft Dynamics
• Business Planning
• Business Development
• Product Development
• Account Management
• Technical Recruiting
• Consulting
• Sales Process