Greg Serrano

WORK HISTORY

EDUCATION

ABOUT GREG SERRANO

25 years combined experience in the automotive, waste & recycling and retail industries serving in management and sales capacities. Adept in all roles. Committed to detail but flexible to change as needed. Results driven with a \"can and will do\"​ attitude. Motivated by individual and group success. Strategic territory management, forging relationships, instilling confidence with trust and a geniune appreciation for customer loyalty have allowed me to succeed in highly competitive markets. Offer solutions based on individual client needs. Built a personal portfolio with 345+ current new business accounts billing over $1.3M annually in the South Bay (Torrance/Long Beach) Unincorporated Los Angeles County and Orange County. Through recruitment and employee development, I created customer friendly, competitive selling environments all while maintaining the integrity of the sales staffs. By demonstrating leadership, fostering teamwork and \"seeing things through the eyes of the customer\"​ I was able to turn multiple deficient service departments into profitability. Consistently out performed stores within the same District, Region and Company wide in KPIs (total revenue, shop/tech productivity, dollars per bay per day, minimal come backs). Achieved measurable sales growth up to 30% of previous year comps with a high at just under $1M labor sales in a fiscal year. Exceptional in all front end store operations, store presentation, product placement and customer service. Big ticket sales in Major Appliances, TV\'s and Home Entertainment Stereos. Specialties-New Business Development -Account Retention -Time, Territory and Prospect Management -Proposal Drafting/Presentation -Contract Negotiations -CRM Data Input/Maintenance -Automotive Service Management Expertise -Quality Assurance -Department Staffing and Recruiting -Sales Mentoring and Training -Brand Awareness -Retail Store Operations/Management