Greg Saunders
- Role
- Customer Success Manager (Smb) at Klaviyo
- Location
- San Clemente, CA, US
- LinkedIn followers
- 500 followers
About Greg Saunders
Helping brands have valuable relationships with their customers through @klaviyo - the…
Experience
Customer Success Manager (Smb)
Apr 2022 — Present
Klaviyo is on a mission to help brands to own their destiny via owning their customers data and being able to leverage that data through positive customer experiences. As a CSM on the team I get the honor of working alongside my customers to fully leverage all that Klaviyo has to offer. Actively managing $3.5M in ARR spread across 100 SMB customers Working with customers to set goals and drive strategy to achieve those goals Exceeding NRR goals monthly, hitting numbers upwards of 140% Proactively reviewing customer dashboards to identify risks within accounts and working with customers to mitigate those risks Collaborating with Sales, Onboarding, and Support teams as an advocate for my customers Communicating new product features as they are released to customers who would find value in those feature releases Documenting customer feedback and deep product knowledge to product team to inform Klaviyo\'s roadmap
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