Greg Rutland

Service Delivery Manager @Resonate

London, GB

Create and develop relationships with key client stakeholders, building credibility and trust Own the client relationship through deployment of existing, or development of new services into the account, including stakeholder management, governance, reporting, client dependencies, etc. Own the contract and commercials for delivery of new services, developing a deep understanding of contractual and strategic prioritiesHold internal teams to account throughout delivery of new services, ensuring decisions are made in support of client, contract, and strategic prioritiesUnderstand the value that we and our technology solutions have to offer the client Understand and articulate our customers’ challenges, identifying opportunities to transform their businessUnderstand customers’ business models to identify where commercial value lies Identify opportunities to expand and build on existing services as well as generate new business during engagement with the client

University of Leeds

Bachelor of Arts - BA

University of Warwick

Diploma