Greg Raven
- Role
- Director Customer Experience at Holman
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Greg Raven
Vice President, Transformation Execution | Holman As Vice President of…
Experience
Director Customer Experience
Sep 2004 — Present
Directing the evolutionary efforts of our organization\'s client engagement, retention and partnership development strategies. A senior Client Relations leader who collaborates with our technology leadership, business stakeholders and operational leaders to explore, develop and implement tools & technology to support the changing landscape of customer service. Collaborating with executive leadership in order to shape the design of service support models which meet the needs of clients today and in the future while balancing responsible investments in smart technology that supports scale and evolution. Previous Leadership Roles with Holman Fleet & Mobility (formerly ARI): Director - Client Relations Strategy, Director - Business Intelligence & Analytics, Department Head - Customer Experience, Department Head - Strategic Accounts, Manager of Global Sales & Consultation, Supply Chain Manager, Manager of Account Management
Skills
- Strategic Partnerships
- Business Strategy
- Account Management
- Fleet Management
- Automotive
- Strategic Planning
- Automobile
- Customer Satisfaction
- Business Process Improvement
- Process Improvement
- Customer Service
- Customer Retention
- Business Planning
- Leadership
- Vehicles
- Team Building
- Strategy
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