Greg Peters
- Role
- Mac Genius at Apple
- Location
- New Rochelle, NY, US
- LinkedIn followers
- 500 followers
About Greg Peters
With an extensive background at Apple, my role as a Mac Genius encompasses both deep…
Experience
Mac Genius
Oct 2007 — Present
Provide detailed assistance in troubleshooting issues within Mac OSX, iTunes, Mobile Me/iCloud syncing, QuickTime 7.0/X, Mail, iCal, Address book, iPhoto, Safari, Time capsule and iCloud. Support customers with syncing of data to/from iOS devices between Windows OS (Vista, and Windows 7,8 and 10), Mac OSX (10•••14) and Exchange servers, as well as a simple understanding of how the sync process works. Provide solutions for customers (desktop, laptop and Apple digital devices, for both hardware and software.) Certified in OSX and Apple desktop/laptop hardware repair. Certified in iOS 1.0-Current Administer detailed, structured troubleshooting for desktop/laptop diagnosis of repair to Engineers. Escalate Activation issues, hardware failures for all Apple products. Administer Quality assurance checks on all Apple products. Excellent communication and customer service skills.
Skills
- Mobile Devices
- Computer Hardware Assembly
- Iwork
- Itunes
- Windows Xp
- Computer Hardware Troubleshooting
- Iphone Repair
- Hardware
- Technical Support
- Operating Systems
- Ios
- Computer Hardware
- Customer Satisfaction
- Apple Certified
- Mac Os
- Social Media
- Customer Experience
- Windows 7
- Windows
- Ipad Support
- Laptops
- Apple Support
- Troubleshooting
- Customer-Focused Service
- Software Troubleshooting
- Printers
- Mac
- Product Knowledge
- Iphone Support
- Computer Repair
- Customer Service
- Escalation Process
- Iphone
- Os X
- Retail
- Apple Safari
- Ilife
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