Greg Mitchell

Experience

1. Lead Business Execution Consultant

   Wells Fargo

   Jul 2021 — Present

   Consult and lead design elements of ServiceNow GRC enterprise issue management solution, balancing competing out of the box priorities with the complex details of a mature and complected control environment. •Manage and prioritize the Jira backlog to ensure development has a sufficient volume of work in the forecast. • Provide expertise on strategies for managing risk and control alignment to issues, to drive concise consistent relationships between data elements required for financial and regulatory reporting. •Created documentation and communications shared enterprise wide, and with regulators on sensitive matters requiring consideration of legal and regulatory implications. •Documented procedures for administration and execution of User Acceptance Testing (UAT), including writing scripts for multiple source types. •Facilitated enterprise approach to UAT, including leaders from all major business units to validate complex hierarchy-based entitlements were enforced. •Created and enterprise accessible SharePoint site which replaced an email inbox. The solution enabled directing questions and requests to the specific team members, and enabled tracking and reporting not previously enabled. •This role included time in the Independent Risk Management and Control Management enterprise groups.

Skills

• Telecommunications
• Governance
• Vendor Management
• Team Leadership
• Management
• Call Centers
• Software Development Life Cycle (Sdlc)
• Project Management
• Risk Management
• Technical Support
• Integration
• Leadership
• Call Center
• Business Process Improvement
• Help Desk Support
• Itil
• Troubleshooting
• System Deployment
• IT Service Management
• Program Management
• Process Improvement
• Disaster Recovery